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MetPipe.com Terms & Conditions of Use

Effective on December 27, 2011

By using the Metropolitan Pipe Web site YOU AGREE TO BE BOUND BY ITS TERMS & CONDITIONS (explained below), PRIVACY POLICY and all disclaimers and terms that appear elsewhere on the Metropolitan Pipe Web site. The policies of Metropolitan Pipe retail stores may differ from those applicable to your use of the Metropolitan Pipe Web site.

References to Metropolitan Pipe herein refer to Metropolitan Pipe & Supply Company, Inc. or their affiliates, subsidiaries and designees as deemed appropriate by Metropolitan Pipe.

Metropolitan Pipe reserves the right to make changes to the Metropolitan Pipe Web site and it’s Terms & Conditions at any time. Each time you use the Metropolitan Pipe Web site, you should visit and review the then current Terms & Conditions and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Metropolitan Pipe Web site, its content or Terms & Conditions, Privacy Policy and/or any legal notices, you agree that your sole and exclusive remedy is to discontinue using the Metropolitan Pipe Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the Metropolitan Pipe Web site, you expressly agree that use of the Metropolitan Pipe Web site is at your sole risk. The Metropolitan Pipe Web site is provided on an “AS IS” and “as available” basis. Neither Metropolitan Pipe nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Metropolitan Pipe Web site will be uninterrupted or error-free. Neither Metropolitan Pipe nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Metropolitan Pipe Web site or the products or services offered for sale on the Metropolitan Pipe Web site. Further, Metropolitan Pipe makes no representation that content provided on the Metropolitan Pipe Web site is applicable to, or appropriate for use in, locations outside of the United States. Metropolitan Pipe and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Metropolitan Pipe or its Associates shall create a warranty.

Under no circumstances shall Metropolitan Pipe or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Metropolitan Pipe Web site, including but not limited to reliance by you on any information obtained from the Metropolitan Pipe Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Metropolitan Pipe has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Metropolitan Pipe Web site.

Intended for Users Over 13

The Metropolitan Pipe Web site is intended for use by individuals 13 years of age or older. The Metropolitan Pipe Web site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Product Display/Colors

The Metropolitan Pipe Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Metropolitan Pipe reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Metropolitan Pipe will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Metropolitan Pipe’s Return Policy.

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change.

Sales Tax Policy

Metropolitan Pipe collects and remits sales tax as required by U.S. law, for transactions in our stores and on metpipe.com. If you’re a tax-exempt entity, we encourage you to use the Contractor Portal to place your order. Please note that the Terms & Conditions, Privacy Policy and any legal notices may differ on the Contractor Portal.

For assistance with tax-exempt metpipe.com transactions, please call Customer Care at 1-800-638-7473.

Paying for Your Order

You may pay for your orders with our electronic digital coupons (including any gift cards that may be offered), PayPal, Google Checkout or major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.

Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a preorder with a debit card you will be charged at the time you place your preorder. Please contact your credit card issuer for more information.

If you ordered a special delivery item, you will be charged when your order is placed. Please also note that special delivery items may not be cancelled once the order has been placed.

Digital coupons are not redeemable toward the purchase of Metropolitan Pipe gift cards.

Using Promotional Codes

Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

If your credit or debit card has been charged prior to your order being rejected, Metropolitan Pipe will issue a full refund on that payment method.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Metropolitan Pipe Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return Policy

All sales made through the Metropolitan Pipe Web site are subject to Metropolitan Pipe’s return policy. For a complete explanation of the return policy, please review the Returns page located in our Help section.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Order Limitations/Limited Quantities

Metropolitan Pipe may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Metropolitan Pipe also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Metropolitan Pipe Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Metropolitan Pipe reserves the right to limit or prohibit sales to dealers.

Shipping Policy

Metropolitan Pipe has partnered with UPS for all outbound package deliveries. Shipping of packages with another carrier is not available. Packages may only be sent using a Metropolitan Pipe account (ex: we are unable to process requests for shipping using your UPS account number). Large shipments may be sent via a freight carrier or by Metropolitan Pipe’s own delivery service.

All orders placed on this site are subject to product availability. In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

Processing Times

Orders that are in stock generally ship the same business day, however in some cases may not ship until the following business day. Metropolitan Pipe makes no guarantee that your order will ship on the same day it is placed. This processing/handling time is not inclusive of the carriers shipping time. Business days include Monday-Friday, excluding holidays.

Shipping Rates

Shipping rates are determined automatically based on product weight. In some cases, an additional fee may apply to some items. Please refer to the product page for more information.

Termination of Use

Metropolitan Pipe may, in its sole discretion, terminate your account or your use of the Metropolitan Pipe Web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Metropolitan Pipe reserves the right to change, suspend or discontinue all or any aspects of the Metropolitan Pipe Web site at any time without prior notice.


303 BINNEY STREET, CAMBRIDGE, MA 02142  • Toll-free Phone: 1.800.METPIPE (Local: 1.617.492.6400)  • Fax: 1.617.354.3869
© 2012 Metropolitan Pipe
Privacy | Terms & Conditions

Metropolitan Pipe & Supply Co. is a leading independent wholesale distributor of plumbing, heating, pipe, valves, fittings, and industrial supplies throughout New England. We are proud to supply the industries top brands including: Aqua-Pure, Chicago Faucets, Delta, Kohler, Mansfield, Navien, Ruud Rheem, Sloan, Grundfos, Lochinvar, Slantfin, Tekmar, Viega, Watts, Weil-McLain, Brady, Irwin, Lenox, Liberty Pumps, Little Giant, Powers, Ridgid, Zoeller, American Valve, Apollo / Conbraco, Centerline, Cimpress, Crane, Jenkins, Nibco, Powell, United, Aquatherm, Gastite, Grinnell, Hollaender, Orion and ProPress. We are Boston's largest repair parts counter stocking American Standard, Chicago, Gerber, Halsey Taylor, Leonard, Symmons, T&S and more.